Most frequently asked questions

Shopping Basics

Orders arrive within 2-3 days of buying online! Shipping is always free and we will provide clear tracking for you and update you via email as the package leaves our US location. We ship all products via USPS 2-Day Priority Mail.

If you don’t love your purchase, we accept returns no questions asked within 15 days of ordering your item as long as it’s not used. We offer a 30 day warranty on all our clothes as well.

If you would like to start a return or ask any questions, contact us now.

We offer a 30-Day warranty on all our clothes. Everything is hand-made using the highest quality leathers and hand stitching. As long as you follow our care instructions, your clothes will last for years without problems. If you have any questions or would like to contact us regarding your warranty, please contact us now.

We accept all major Credit Cards, PayPal, Amazon Pay, Apple Pay and Google Pay! We make it easy for you to shop with us.

Absolutely! Order outside of USA will be charged a flat shipping rate of $50.00 and we ship insured via DHL. Shipping will take a roughly 10 days for most of Europe, Asia and Australia. We will provide you a tracking number so you can easily get updates on your purchase via email.

Care Instructions

All clothing we offer is dry-clean only and should not be placed in a laundry.

All clothing is dry-clean only and should not be placed in a laundry machine. Take to your local dry cleaners.

About Us

Our clothes are designed and made in Europe by hand by our team of tailors. The quality is impeccable and we stand behind every piece we sell with a strong warranty and great customer service. Your 7th Cloud will be your dream outfit!

We have offices in Chicago, Paris and Kiev. We ship all our products to customers out of our Midwest location, our designers are in Paris and we take our photography in Kiev. You can see our company locations here.

Visit our about us page – you can learn what matters to us, how we got started, where we are located and why Your 7th Cloud will be Your Dream Outfit.

We offer 24/7 support via email, send us an email to [email protected] or view our contact page. Our stylists can arrange custom concierge services for select customers along with custom designing and tailoring of runway models for exclusive clients.


Still have questions?